1. General Policy
At United Kingdom IPTV (versan.uk), we strive to provide our customers with high-quality IPTV services. Due to the nature of digital services and the immediate access granted after purchase, refunds cannot generally be issued once a subscription has been activated and the service has been made available. However, we understand that exceptional circumstances may arise. This policy should be read alongside our Terms and Conditions.
2. Free Trial Period
We strongly recommend that all potential customers take advantage of the free trial period before purchasing a paid subscription. The trial allows you to check channel availability, streaming quality, and device compatibility. For more details, visit our main page or reach out via our contact form.
3. Eligibility for a Refund
Refunds may be considered in the following exceptional cases:
- Major Service Outage: If the service is unavailable for an extended period (e.g., more than 72 hours) due to an issue on our end, and not caused by your internet, device, or local network configuration.
- Non-Delivery of Service: If you paid for a subscription but did not receive access, and our support team was unable to resolve the issue within a reasonable timeframe (e.g., 48–72 hours).
- Billing Error: If an incorrect or duplicate charge occurred due to a system error on our side.
4. Non-Refundable Circumstances
Refunds will not be granted in any of the following cases:
- You are dissatisfied with the channel list or available content.
- Your internet connection is unstable, slow, or unsuitable for IPTV streaming.
- Device incompatibility or incorrect setup on your end.
- You did not follow the installation instructions provided.
- You have violated our Terms and Conditions or usage policies.
- You wish to cancel before the renewal date after the subscription was already active.
- Short-term or minor service interruptions.
- Temporary unavailability of individual channels due to external factors.
5. How to Request a Refund
To request a refund, please contact our support team at [email protected] or through the contact options on versan.uk within 7 days of your purchase. Please include the following:
- Your registered name and email address.
- Transaction date and subscription plan.
- A detailed explanation of why you are requesting a refund.
- Any relevant evidence supporting your claim (if available).
🕒 Our team will review your request within 5–7 business days. All refund requests are assessed individually based on the criteria above.
6. Refund Processing
If your request is approved, the refund will be issued to the original payment method within 7–14 business days. Depending on your bank or payment provider, it may take additional time for the credit to appear.
7. Subscription Cancellation
You may cancel your subscription at any time to avoid future charges. However, cancellation does not automatically result in a refund for already paid periods. You will retain access to the service until the end of your current paid subscription period.
8. Changes to This Policy
United Kingdom IPTV reserves the right to modify or update this Refund Policy at any time. Updates will be published on versan.uk.
9. Contact
If you have any questions about this Refund Policy, please contact us by email at [email protected] or through the contact information provided on versan.uk.